FAQs
If you don’t find the answer you’re looking for don’t hesitate to call us at 334-523-8517 or email us at [email protected].
General Questions
I am having multiple problems with my device, do you offer multiple repair discounts?
Yes, we would be glad to work with you! Please give us a call at 334-523-8517 and let us see what we can do for you.
Do you repair any type of phone?
Of course! We are very diverse in the types of devices we fix. If you can’t find your device on our website don’t worry. Give us a call and we can and we can give you all the information you need.
Do you repair more than just phones?
We offer services for all types of devices. Such as tablets, computers, laptops, game consoles and much more. If you need information for a specific device give us a call and one our associates will be glad to help you.
How long does it take?
Our repairs are generally done on the same day, sometimes as quick as 30 minutes. However, there are some repairs that can take more time depending on the circumstances.
Do you offer a warranty?
Yes! All of our repairs come with a complimentary, 180-day warranty on parts and labor. This will cover any problems related to the repair free of charge!
Do you need my password?
Yes we require passwords. If there is a password on the device this will limit our ability to test the full functionality of the device. If you do not wish to provide the password to your device, certain functions cannot be tested and cannot be guaranteed.
Do I need an appointment?
We do not require our customers to make an appointment for any repair. However, making an appointment will guarantee you a time slot for a repair.
Mail In Repairs and Shipping
Do you offer mail in services?
Yes, we offer mail in services! To set up a mail in repair you will need to give us a call and one of our associates will help you with the process.
Do you pay for shipping?
We do not cover shipping expenses for mail in repairs. Return shipping will be charged with the repair.
How do I pay for mail in services?
We will send an invoice that will be payable online once the repair is complete. We do not take credit cards over the phone.
Water Damage Repair
What should I do if I drop my device in water or another liquid?
First thing to do if your device experiences liquid damage is turn it off completely. If it automatically turns off do not attempt to turn it back on. Trying to power the device possibly can cause an electrical short that can cause more issues. Next step is to bring or send the device to us for a free diagnostic because the sooner we receive it the higher the chances of us being able to repair it.
How long does a water damage repair generally take?
A water damage repair will generally take somewhere between 24 and 72 hours. This estimate depends on the extent of the water damage and on rare occasions take longer than the time stated.
What if you can’t fix my water damaged device?
If a device is unable to be repaired any payment we received will be refunded, minus return shipping cost if the device has to be sent back to the customer, and you will receive the device back. If you do not want the device back we offer free recycling at any of our locations.
Do you offer warranties on water damage repairs?
Our water damage repairs come with our 180-day warranty just like all of our other repairs. However, this only covers the issues caused by the parts we replaced on your device. The warranty does not include any subsequent water damage or further accidental damage to the device
Apple Parts
Are your parts Apple or OEM
Contrary to popular belief, Apple Inc. does not manufacture any parts. The parts used in Apple products are bought from 3rd party suppliers and are assembled in China. We use similar vendors for all of our parts and they are manufactured with the same OEM specifications as the original. So although we cannot say that our parts are “from Apple” we can guarantee that our parts are of the highest quality available. However, we do offer parts directly from other brands such as Samsung, LG, and Motorola.
Board Level Repairs
What is micro soldering?
Micro soldering is the practice of soldering microscopic electronic components. We offer this service because as technology gets more and more sophisticated, so do the problems. Board related problems are becoming more common in our industry and we are part of the small group of businesses who can fix these problems.
How do I know if my device needs a board level repair?
Board problems can come in a variety of forms and can look very similar to modular issues. The best solution for you would be to bring the device to us and let us diagnose the device.
