The Xbox One is one of the most popular gaming consoles or PlayStation on the market today with its best prices. It has exclusive games and supported games from a leading digital publisher. Xbox LIVE is an Xbox One’s key feature that enables players to compete against each other whether in streaming video, communicate with friends, and download games. There are also different models of Xbox such as Xbox series X and Xbox series. Xbox LIVE also allows gamers to play online multiplayer games for free. It can be connected through a wired or Xbox wireless controller depending on your preference and setup. The elite wireless controller is the best version of the Xbox One pad, this standard edition is still a brilliant little controller. If you are experiencing Xbox One problems like not connecting to Xbox Live, this article will provide some simple steps for fixing these Xbox game issues.

The Possible Causes why Xbox One Won’t Connect to Live

If Xbox One is not connecting to Xbox Live, there could be a variety of different problems. First and foremost, the Xbox console should check for any software updates that may have been released by Microsoft or game developers. Any update would need to be downloaded before attempting connection again.

A hard reset will also help you fix the Live connectivity problem. According to some customers, resetting the Xbox One controller and modem fixes the issues that prevent the Xbox One from connecting to Xbox Live. To reset your Xbox, press and hold the Xbox button until the light turns off and make it last for five minutes or less. It is now able to turn the console off. After a few moments, hit the same button again to restart the console. The network card, the cache, and the device as a whole need all be refreshed. Use a pin to hit the reset button on your modem for 1 min or more to reset it. The power light should start to flutter at this point. Before proceeding, wait until the power light is stable. However, instructions are also stated on its original Xbox box.

If no new updates are available on Xbox Live it might also mean that Xbox Live is unresponsive. This can be caused by some different factors including server issues, Xbox One not connecting to Xbox Live, or home network problems on your side that are preventing Xbox from accessing the internet. Random console bugs, software glitch, and faulty hardware could also cause Xbox One problems with connections and this should be ruled out before attempting any other troubleshooting. Our website,, can help you find a better solution to your Xbox console repair issues.

Xbox Live Server Issue

In the event of Xbox Live server issues, it is best practice for Xbox players to try connecting on a different network like streaming video, media player, and live television programming. The Xbox should be able to find another available Xbox Live server, and if successful there would not be any other work necessary. If this fails, then resetting your console might fix the problem. Xbox One not connecting to Xbox Live is a common issue as well. If Xbox One is not connecting to Xbox Live, the Xbox might need to be restarted. Xbox Live servers may go down from time to time. Normally, an error notice would appear on your screen stating that Xbox Live is now unavailable. If you receive such a notification or screenshots, all you need to do is wait until the problem is resolved.

If none of these steps help, contact Microsoft or your internet service provider and have them look into what’s wrong with their Microsoft Xbox. If your Xbox won’t connect, it could be due to issues with the Xbox Live network, or if you’ve blocked Xbox Live on your router, Xbox will be unable to find and use an internet connection.

Home Network Problem

Xbox One isn’t connected to Xbox Live, or your home network is preventing Xbox from connecting to the internet. Signals from your Xbox One console travel through a network chain of devices until they reach Xbox Live servers. Your home network equipment, such as your modem, hub, and router, USB port is one of these devices. If any of these devices isn’t functioning properly, your Xbox Live connection may become sluggish, disconnect, or stop working totally.

Also, make sure the internet wires you’re using for Xbox Live are in good working order if you’re utilizing a wired connection. After turning off your Xbox One and modem/router, unplug the network cords. Then inspect the cables for any damage that could result in connectivity issues.

The issue can sometimes be traced back to Internet Service Providers. You should double-check that there isn’t a connection issue with them. You may test this by connecting to the internet via Wi-Fi or Ethernet on your laptop/computer device to see whether it is working properly or if there are any problems.

Random Console Bugs

The console itself is another main source of Xbox Live connectivity troubles. An electronic system can acquire malfunctions if it is left on for an extended period. Make sure to reset the console before rejoining Xbox Live. Another potential source of Xbox One Live connectivity issues is the console itself. If an electrical gadget is left on for an extended period, it may develop flaws. Before reconnecting to Xbox Live, make sure to restart the console.

Software Glitch

When your Xbox One won’t connect to Live, it’s possible that the software is outdated or that there’s an unknown software bug preventing it from connecting. Even though connection problems caused by software issues are rarely common, many individuals find it useful to apply updates to resolve issues. Make sure your console’s software is up to date, especially if you don’t connect to Live frequently.

Modification or tampering of software can potentially prevent a console from connecting to Live. If you’re using a modified console, we recommend reverting its software to its original state before reconnecting to Live.

Hardware Malfunction

If you’re having trouble connecting to Xbox Live, it could be a hardware issue. Many times, bad hardware, such as a malfunctioning wireless router or a destroyed motherboard, prevents appropriate connectivity to Xbox Live. You likely have a hardware issue that needs to be resolved before you can connect. Bad hardware Xbox One might be anything from Xbox not connecting to Xbox Live to your home network prohibiting Xbox One Live connectivity.

Troubleshooting Xbox One Connection Problems

Here are some steps to troubleshoot your Xbox One connectivity issues.

  1. Check your router: Unplug your router after turning it off. Wait a minute before plugging it back in.
  2. Check the servers: When connecting to Xbox One, check to see if there are any network issues.
  3. Verify that your Gamertag is associated with your account: Go over the options in the settings and change settings. Check if your Xbox Live gold subscription or membership is updated.
  4. Make sure your Xbox console is up to date: double-check that your game and Xbox One are both up to current.
  5. Try rebooting your router and power cycling your Xbox One for less than a minute.
  6. Check your error and status codes: If you get an error or a status code when trying to connect to a game, go to the Microsoft page and look up the code. The findings will inform you what caused a match in the Xbox One Live database if one exists.
  7. Try these before deciding to get a new Xbox or Xbox series.

Get Help From Us

Though after going through all of the steps and troubleshooting, your Xbox One is still not working properly or connected to the internet. To resolve the issue, you need to get help from a tech service repair.

Tech Repair Depot is one of the best tech services to contact for your Xbox One issues. We repair a wide range of electronic devices, including cell phones, tablets, laptops, desktops, gaming consoles, and more. At Tech Repair Depot, we take pleasure in being experts in our industry in order to provide support and answers to our loyal customers. Our primary goal is to deliver the greatest professional customer service as well as top-quality computer and cell phone repair in the market.

We are aware that some people are capable of repairing a phone. However, we think that a repair is only as good as the parts used and the person who performs it. This is why we only utilize the best quality parts and have all of our experts professionally trained. Check out our website for more detailed information


Some Xbox One issues can be easily solved by following some basic troubleshooting steps. We also provide some common causes of the internet connectivity problems of the Xbox One streaming services. However, if the Xbox One won’t connect to Live or there is a software issue preventing Xbox One from connecting, it’s best to get help from an expert in repairing electronics like Tech repair depot, with a goal of delivering the greatest professional customer service as well as top-quality computer and cell phone repair in the market at