Customer Service Associate

Compensation: To be determined based on qualifications and experience

Location: 4045 Atlanta Highway Suite 27, Montgomery Alabama, 36117, 334-523-8517

Position Details – Full Time

As a customer service associate, you hold responsibilities that are vital to the success of your store as you are directly responsible for the customer’s experience. You will be the front line and it will be your responsibility to assist any customer that comes into your store in a professional and timely manner. You will also be responsible for the entire front end of the store. This can include, but is not limited to: cleaning, restocking and keeping track of inventory, and making sure the front end is taken care of. All phone calls and email inquiries fall under your jurisdiction; although you may need to seek assistance from your technical team to answer some of the more technical questions. You should be monitoring trends alongside the lead technician on defective parts, repeated re-repairs, and broken parts. Being mindful of numbers and setting revenue goals is important.

Tasks and Responsibilities:

1. Oversee multiple areas of operation within the store and delegate if necessary.
2. Monitor trends in all areas of the store: Sales, Repairs, Warranties, Part defects, Etc.
3. Reach sales goals
4. Become proficient with the POS system and balancing the cash register
5. Effectively communicate with customers about tech related products, services, and issues
6. Provide recommendations for problem resolution
7. Provide repair and replacement estimates to customers
8. Greet customers in a friendly manner and maintain a positive work environment
9. Answer phone calls to the store with a professional, courteous and friendly demeanor
10. Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
11. Keep track of all devices and inventory while safeguarding all store stock
12. Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
13. Maintain the cleanliness and professional appearance of the store.
14. Being knowledgeable of the accessories we sell and being able to explain that to a customer.

Basic Qualifications

1. High School Diploma and some college or customer service experience.
2. Ability to develop and maintain a consistent and efficient workflow
3. Ability to monitor trends in all areas of the store: Sales, Repairs, Warranties, Part defects, Etc.
4. Proficient with POS System and balancing the cash register
5. Ability to reach sales goals
6. Exceptional customer service skills
7. Some understanding of technical “lingo”
8. Ability to Up-sell and finish a sale
9. Good understanding of our disclaimers
10. Good understanding of our in-store warranty system
11. Ability to answer email inquiries
12. Ability to answer and communicate effectively with customers over the telephone
13. Ability to handle B2B accounts and keep them organized (Passed down from outside sales/owners)
14. Ability to effectively handle customer complaints
15. Handle Email Estimates Requests
16. Assisting the Store Manager
17. Maintaining Store Inventory of Accessories
18. Maintaining quality store appearance.

About Us

Do you love technology? Are you looking for an exciting and rewarding career that offers competitive pay and promotes from within? Well you have come to the right place, Tech Repair Depot is a new name in the repair industry and we are looking for people to join our team!